Privacy Policy

1. Introduction

Oklahoma Waste Removal ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services.

2. Information We Collect

Personal Information

When you request a quote or schedule services, we may collect:

• Name and contact information (email address, phone number)
• Service address and zip code
• Description of items to be removed
• Preferred service dates and times
• Payment information (processed securely through third-party providers)

Photo and Image Data

Our Quote Wizard allows you to upload photos of items you want removed. When you upload photos:

• Photos are processed using artificial intelligence (AI) to identify items and estimate pricing
• Photos are stored securely and associated with your quote request
• Photos are used solely for providing accurate quotes and facilitating service delivery
• Photos may be viewed by our staff to prepare for your service appointment
• We do not sell, share, or use your photos for any purpose other than providing our services

Automatically Collected Information

We automatically collect certain information when you visit our website, including IP address, browser type, device information, pages visited, and referring URLs. This information helps us improve our website and services.

3. How We Use Your Information

We use your information to:

• Provide accurate quotes for junk removal services
• Schedule and deliver our services
• Communicate with you about your service requests
• Process payments and send receipts
• Send appointment reminders and service updates
• Improve our website, services, and customer experience
• Respond to your inquiries and provide customer support
• Comply with legal obligations

4. AI Processing and Photo Analysis

We use artificial intelligence technology to analyze photos you upload through our Quote Wizard. This AI processing:

• Identifies items in your photos (furniture, appliances, debris, etc.)
• Estimates the volume of items for pricing purposes
• Detects whether items are in a residential or commercial setting
• Helps our team prepare appropriate equipment for your job

AI processing is performed using industry-leading providers with strong privacy and security practices. Your photos are not used to train AI models and are not shared with third parties for purposes unrelated to your service.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website, processing payments, sending communications, and delivering services
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect the rights, property, or safety of Oklahoma Waste Removal, our customers, or others

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, secure authentication, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Quote requests and associated photos are retained for up to 2 years for customer service purposes and then securely deleted.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, please contact us at info@oklahomawasteremoval.com.

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our website. These help us understand how you use our site, remember your preferences, and improve our services. You can control cookie settings through your browser preferences.

10. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you use.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: